Refund & Return Policy

Effective Date: November 1, 2025

[Your Company Name] (“we,” “us,” or “our”) operates [Your Website Name] (the “Site”), a directory and listing platform. The Site enables users to list and book co-working spaces, office places, and purchase tickets for events and corporate parties.

This Refund & Return Policy (“Policy”) outlines the conditions under which refunds or returns may be available for bookings, purchases, or services facilitated through the Site. We act as a facilitator for transactions between listers (providers of spaces/events) and bookers/buyers (users). Refunds are primarily handled by individual listers according to their specified policies, which are displayed during the booking/purchase process. By using the Site, you agree to this Policy and the lister’s terms.

We may update this Policy at any time; changes will be posted here with an updated effective date. Your continued use of the Site after changes constitutes acceptance of the revised Policy.

1. General Principles

• No Automatic Refunds: All bookings and purchases are final upon confirmation unless otherwise stated. Refunds are not guaranteed and depend on the lister’s policy, timing, and circumstances (e.g., cancellations, no-shows).
• Request Process: Refund requests must be submitted via the Site’s support system or by contacting the lister directly within [e.g., 48 hours] of the issue. Provide booking/ticket details, reason, and evidence (e.g., photos for space issues).
• Processing Time: Approved refunds may take 5-10 business days to process via the original payment method. Fees (e.g., processing charges) are non-refundable.
• Currency and Taxes: Refunds are issued in the original currency and exclude any taxes or platform fees unless required by law.
• Disputes: If unresolved, escalate to us at [support@hub.itrosys.com]. We may mediate but are not liable for outcomes.

2. Refunds for Co-Working Spaces and Office Bookings

Bookings for spaces (hourly, weekly, monthly, yearly) are subject to the lister’s cancellation policy, displayed at checkout. Common scenarios:

• Cancellations by Booker:
  • Free Cancellation Period: If within the lister’s window (e.g., 24 hours before start), full refund minus any non-refundable fees.
  • Late Cancellations: Partial refund (e.g., 50%) or none, at lister’s discretion.
  • No-Shows: Typically non-refundable.
  • Discounted Plans (Monthly/Yearly): Pro-rated refunds may apply after the initial period; early termination fees could reduce amounts.
• Cancellations by Lister:
  • Full refund plus any applicable compensation (e.g., alternative space offer) if due to unavailability or closure.
• Dissatisfaction/Issues: Refunds for problems (e.g., unclean space, missing amenities) require proof and lister approval. Partial refunds (e.g., 20-50%) for minor issues; full for major (e.g., uninhabitable conditions).

We do not refund for changes in personal plans or weather-related issues unless the lister agrees.

3. Refunds for Event and Corporate Party Tickets

Tickets are digital and generally non-refundable, non-transferable, and non-resellable unless specified:

• Cancellations by Buyer:
  • Most events: No refunds after purchase, even for no-shows or personal reasons.
  • Exceptions: If the lister offers a grace period (e.g., 24 hours), full refund possible.
• Cancellations or Changes by Lister/Organizer:
  • Postponement: Tickets valid for new date; refund option if you decline.
  • Cancellation: Full refund within 10 business days.
  • Force Majeure: (e.g., natural disasters, government restrictions) – Refunds at lister’s discretion; credit toward future events may be offered instead.
• Invalid Tickets or Access Issues: Full refund if entry is denied due to technical errors on our end; otherwise, contact the lister.

We are not responsible for event execution, third-party vendors, or on-site issues.

4. Exclusions and Non-Refundable Items

• Platform Fees: Our service fees (e.g., transaction charges) are non-refundable.
• Digital Products: E-tickets, confirmations, or downloadable resources are non-refundable once accessed.
• Promotional Discounts: Refunds do not include value of applied discounts or vouchers.
• Fraudulent Activity: No refunds for bookings/purchases involving fraud or violations of our Terms & Conditions.
• International Transactions: Currency conversion fees or international charges are non-refundable.

5. Chargebacks and Disputes

If you initiate a chargeback through your payment provider without first contacting us or the lister, your account may be suspended, and you forfeit any refund rights. We cooperate with investigations and may recover costs from you.

6. Governing Law

This Policy is governed by the laws of  Bangalore Jurisdiction, e.g., the State of Karnataka, India. Disputes will be resolved as per our Terms & Conditions.

7. Contact Us

For refund inquiries, email [support@hub.itrosys.com] with your booking/ticket ID and details. We aim to respond within 2 business days.

We recommend reviewing lister policies before booking. This Policy complements our Terms & Conditions and Privacy Policy.

This is a template generated for informational purposes. It is not legal advice. Please have it reviewed by an attorney before implementation